Cancellation and refund policy

1. Cancelling an order

You can cancel an order free of charge at any time before it is dispatched. Email hello@kshiradprakashan.com with your order number as soon as possible. Once an order has been handed to the courier it can no longer be cancelled, but you may be able to return it as described below.

2. Damaged, defective or wrong items

If your book arrives damaged in transit, has a printing or binding defect (for example missing or repeated pages), or is not the book you ordered, tell us within 7 days of delivery. We will send a replacement at no cost, or give you a full refund if a replacement is not available.

To report a problem, email us with:

• your order number;
• a short description of the problem;
• clear photos of the item and, for transit damage, the packaging.

We may ask you to send the item back. If so, we arrange the pickup or reimburse reasonable return postage.

3. Change of mind

Because books can be read and returned, we do not accept returns for change of mind on undamaged items, unless required by law. If you have a special case, write to us and we will do our best to help.

4. Items that cannot be returned

• Ebooks and other digital products, once downloaded or accessed.
• Signed, personalised or specially ordered copies, unless damaged or defective.
• Gift cards.

5. How refunds are paid

• Refunds go back to the original payment method (card, UPI, net banking or wallet).
• We start the refund within 2 business days of approving it. Depending on your bank, it can take 5–7 business days to appear in your account.
• For cancelled orders, the full amount including shipping is refunded.

6. Contact

For any question about cancellations or refunds, email hello@kshiradprakashan.com, call +91 00000 00000, or use our contact form. See also our Shipping policy.