Privacy policy

1. Who we are

Kshirad Publication (“we”, “us”) is a book publisher based in Kolkata, West Bengal, India. For the purposes of the DPDP Act we are the Data Fiduciary for personal data collected through this website.

2. What we collect

• Order details: your name, email address, phone number, billing and shipping address, and the items you buy.
• Payment information: payments are processed by our payment gateway. We do not see or store your full card number, UPI PIN or net banking password.
• Account details: if you create an account, your login email and order history.
• Messages: anything you send us through the contact or manuscript submission forms, or by email.
• Newsletter: your email address, if you subscribe.
• Usage data: basic technical information such as pages visited, device and browser type, collected through cookies and privacy-friendly analytics.

3. Why we use it

• To process, ship and support your orders, including invoices and returns.
• To reply to enquiries and consider manuscript submissions.
• To send our newsletter, only if you have opted in.
• To keep the website secure, prevent fraud and improve our service.
• To meet our legal obligations, for example tax and accounting records.

We rely on your consent, or on the legitimate uses permitted by the DPDP Act (such as completing a purchase you asked for, or complying with the law). You may withdraw consent at any time; this will not affect processing that took place before withdrawal.

4. Who we share it with

We never sell your personal data. We share it only with service providers who help us run the business, and only as much as they need:

• Payment gateway (to take payments).
• Courier and logistics partners (to deliver your order).
• Email and hosting providers (to run the site and send messages).
• Government authorities, where required by law.

5. How long we keep it

We keep order and invoice records for as long as Indian tax law requires (currently up to eight years). Other data is kept only as long as needed for the purpose it was collected for, after which it is deleted or anonymised.

6. Your rights

Under the DPDP Act you have the right to:

• Ask for a summary of the personal data we hold about you.
• Ask us to correct, complete, update or erase your data.
• Withdraw consent you have given.
• Nominate another person to exercise your rights in the event of death or incapacity.
• Have your grievances addressed by us, and if unresolved, by the Data Protection Board of India.

7. Cookies

We use essential cookies to keep your cart and session working, and may use analytics cookies to understand how the site is used. You can block cookies in your browser settings, but parts of the site (such as the cart) may then stop working.

8. Children

We do not knowingly collect personal data from children under 18 without verifiable consent from a parent or guardian.

9. Security

We use reasonable technical and organisational safeguards, including encrypted connections (HTTPS), to protect your data. If a personal data breach occurs, we will notify affected users and the Data Protection Board as required by law.

10. Grievance officer and contact

For any question or request about your personal data, contact our Grievance Officer at hello@kshiradprakashan.com or write to us at Kolkata, West Bengal, India. We will respond within the time limits set by law. You can also use our contact form.

11. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top shows when it last changed.